FAQs

Frequently Asked Questions (FAQs)

How does the electric wine decanter work?

The decanter uses a one-touch electric system to pour and aerate wine instantly. As the wine flows through the device, controlled aeration enhances aroma and smooths the taste from the first glass.

What material is the decanter made of?

The decanter features stainless steel exterior components, combined with durable internal ABS parts for performance, hygiene, and a premium finish.

Does it work with all types of wine?

Yes. It works with red, white, and rosé wines. The aeration effect is especially noticeable with young and full-bodied wines.

Can I control the level of aeration?

Yes. The built-in decanting valve allows you to adjust aeration based on the type of wine and your personal preference.

Is the decanter rechargeable?

Yes. The decanter is powered by a rechargeable lithium battery and charges via USB cable.

Is the charging cable included?

Yes. A USB charging cable is included in the box.

How long does the battery last?

A full charge typically supports multiple bottles of wine. Battery life may vary depending on usage.

What’s included in the box?

Each package includes:

• 1 Electric Wine Decanter

• 1 User Manual

• 1 USB Charging Cable

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery time is 7–15 business days, depending on destination and carrier conditions.

Do you offer returns or refunds?

No. All sales are final. We do not offer returns or refunds.

What if my product arrives damaged or defective?

If your item arrives damaged or defective, contact us within 48 hours of delivery with clear photos or videos. If approved, a replacement will be sent at no additional cost.

Can I cancel my order?

Orders can only be canceled before they are processed. Once the order has shipped, cancellations are not possible.

How do I contact customer support?

You can reach our support team through the Contact Us page or by email. We’re happy to help.